Image Magic stands behind the quality of its products and services. If you are not 100% satified with your purchase from us, simply contact Customer Support within 30 days from the date you receive it (or the date it was scheduled to arrive) and we will refund the full price of the product(s) in question, excluding shipping and processing costs.
Indeed, Image Magic takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control and are not covered by the guarantee.
Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Design errors introduced by the customer in the document creation process.
Errors in user-selected options such as choice of finish, quantity or product type.
Damage to the products arising after delivery to the customer.
Please preview your designs carefully and correct any mistakes prior to placing your order.
In an effort to keep costs down and pass substantial savings along to our customers, Image Magic does not proof documents created by its customers prior to processing. ImageMagic makes it easy for you to create great business cards, envelopes, letterhead, postcards and stickers with online instant proof as card card-body as provides amazing products and deals. Please note that due to the nature of full-color printing (CMYK), we cannot print every color available. We do not color match; therefore, we offer print industry's standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.
We offer Money Back Satisfaction Guarantee to our first-time retail customers for the print products that we sell.
This includes business cards, post cards, envelopes, letterheads, etc. If you are not entirely satisfied (because you notice a legitimate issue) with the finished printed product you can send it back to us for a full refund of the printing cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to. ImageMagic will correct errors of improper cutting, print quality, color and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 0.125" (to all sides). All file formats must have a minimum of 350 dpi (dots per inch) resolutions. All color artwork and/or images must be provided in CMYK (Cyan, Magenta, Yellow, Black) color mode and black & white artworks and/or images must be provided in grayscale.